WARRANTY

MOLTEN kind's VOLUNTARY WARRANTY AND AUSTRALIAN CONSUMER LAW
All MOLTEN kind pieces come with a voluntary manufacturer’s warranty. In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find the terms of MOLTEN kind's current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law. 
 
MOLTEN kind's VOLUNTARY WARRANTY
Subject to the terms of this warranty, MOLTEN kind offers a warranty against manufacturing defects for genuine MOLTEN kind pieces purchased online at www.moltenkind.com, for a period of three months from the date of purchase (Warranty Period*). We will offer a repair (where possible) or replacement for such genuine MOLTEN kind items exhibiting a manufacturing defect during the warranty period.  If an identical replacement is not available, we will offer a replacement item of equivalent value or offer store credit. Certain exclusions set out below apply.
*Note: You may have other rights and remedies (including the right to receive a refund) under the Australian Consumer Law. Depending on the relevant circumstances, your rights under the Australian Consumer Law may in some circumstances continue to apply after the end of MOLTEN kind's Warranty Period. 

 

LOST JEWELLERY
MOLTEN kind does not take responsibility for lost jewellery. 

 

EXCLUSIONS TO MOLTEN kind's WARRANTY AGAINST DEFECTS
- MOLTEN kind does not offer repairs, refunds or exchanges for defective product purchased from any of our authorised stockists. If the product purchased from an authorised stockist is found to be defective or damaged, it is up to the discretion of the stockist as to how they wish rectify the matter in accordance with Australian Consumer Law.
- MOLTEN kind's warranty does not apply to items that have been handled against our care instructions or damaged by accident or misuse. Please see and follow the Jewellery Care Guide listed on our website.
- MOLTEN kind's warranty does not cover any damage to the 14k or 18k yellow gold and rhodium plating of our pieces caused by not correctly following our Jewellery Care Guide listed on our website.
- All metals will tarnish over time, but it will happen much faster if they have contact with chemicals such as chlorine and perfumes, as well as cleaning and haircare products and acidic skin pH. The amount of tarnishing that occurs depends on your skin and jewellery care. Tarnishing due to the above reasons, is not covered under this warranty.
- Any repairs or modifications made to your MOLTEN kind jewellery that are not performed by MOLTEN kind will void the voluntary warranty.

 

MOLTEN kind's voluntary warranty does not override your rights under Australian Consumer Law. MOLTEN kind's voluntary warranty provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, replace or override your rights under the Australian Consumer Law, including the consumer guarantees.
Depending on the relevant circumstances, your rights under the Australian Consumer Law may continue to apply after the end of MOLTEN kind's voluntary warranty period.